Privacy

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  1. Introduction

    At Keztrip, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and our mobile applications, Keztrip and Keztrip Driver.

    Last updated: 6 July 2026

  2. Information Collection

    We may collect the following types of information:

    • Personal Identification Information: Name, address, email address, phone number, etc.
    • Payment Information: Credit card details and billing address.
    • Travel Information: Pickup and drop-off locations, travel dates and times.
    • Location Data: Precise location (GPS) collected from your device, as described in the Location Data section below.
    • Photos: A profile picture, if you choose to take or upload one. Camera and photo library access is used only for this purpose and only with your permission.
    • Device Data: Device type, operating system, app version, and push notification tokens used to deliver trip and booking notifications.
    • Usage Data: Information about how you use our services and website, collected through our analytics tools.


  3. Location Data

    Our mobile apps collect precise location data from your device:

    • Keztrip (passenger app): We collect your device's precise location, with your permission, while you use the app to set pickup and drop-off points, show nearby bus stops, and track your trip while you ride.
    • Keztrip Driver (driver app): We collect the driver's precise location during active trips, including in the background when the app is closed or not in use, to share live trip progress with passengers and keep route updates accurate.

    Location data is transmitted securely to our servers and is used only to provide the services described above. Driver location during an active trip is shared with the passengers booked on that trip so they can track their ride. We do not sell your location data or use it for advertising. You can withdraw location permission at any time in your device settings; some features, such as live trip tracking, may not work without it.



  4. Use of Information

    We use your information to:

    • Provide and manage our transportation services.
    • Enable live trip tracking and share ride progress between drivers and passengers.
    • Process payments and transactions.
    • Communicate with you about your bookings and our services.
    • Improve our services and website.
    • Comply with legal obligations.


  5. Information Sharing

    We may share your information with:

    • Passengers on an active trip, who can see the driver's live location for that trip.
    • Service providers who assist us in operating our business.
    • Law enforcement or regulatory authorities if required by law.
    • Other third parties with your consent.

    We do not sell your personal information, and we do not share your data with third parties for advertising purposes.



  6. Third-Party Services

    Our apps use a small number of third-party services to operate:

    • Paystack and Flutterwave: Process payments. Your card details are handled directly by these payment processors; we do not store full card numbers on our servers.
    • Firebase Cloud Messaging (Google): Delivers push notifications about your trips and bookings.
    • Google Maps: Displays maps and routes within the apps and website.
    • PostHog: Provides product analytics that help us understand how the apps are used and improve them. Analytics data is not used for advertising or cross-app tracking.

    These providers process data only to provide their services to us, and we require them to protect your information to at least the same standard described in this policy.



  7. Data Security

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.



  8. Data Retention and Deletion

    We retain your personal information only for as long as needed to provide our services and meet legal, accounting, or reporting obligations. You can request deletion of your account and associated data at any time at delete-account.keztrip.com. Deletion requests are confirmed within 7 business days and completed within 30 days, except where we are required by law to retain certain records.



  9. Your Rights

    You have the right to:

    • Access, update, or delete your personal information.
    • Object to or restrict the processing of your personal information.
    • Withdraw your consent at any time.


  10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

  11. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at support@keztrip.com or +2348074064040.