Privacy

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  1. Introduction

    At Keztrip, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and our mobile applications, Keztrip and Keztrip Driver.

    Last updated: 19 October 2026

  2. Information Collection

    We may collect the following types of information:

    • Personal Identification Information: Name, address, email address, phone number, etc.
    • Google Account Information: If you choose to sign in with Google, Google shares your name, email address, and profile picture with us. We use these to create or sign you in to your Keztrip account, and we store the profile picture as your account photo. We never receive your Google password, and we do not request access to any other data in your Google account.
    • Payment Information: Credit card details and billing address.
    • Travel Information: Pickup and drop-off locations, travel dates and times.
    • Location Data: Precise location (GPS) collected from your device, as described in the Location Data section below.
    • Photos: A profile picture, if you choose to take or upload one. Camera and photo library access is used only for this purpose and only with your permission.
    • Device Data: Device type, operating system, app version, and push notification tokens used to deliver trip and booking notifications.
    • Advertising Identifier: On iPhone, your device's advertising identifier (IDFA), only if you allow tracking when the app asks. On Android, your device's advertising ID, which you can reset or delete in your device settings.
    • Usage Data: Information about how you use our services and website, collected through our analytics tools, including session recordings of the apps (see Third-Party Services).


  3. Location Data

    Our mobile apps collect precise location data from your device:

    • Keztrip (passenger app): We collect your device's precise location, with your permission, while you use the app to set pickup and drop-off points, show nearby bus stops, and track your trip while you ride.
    • Keztrip Driver (driver app): We collect the driver's precise location during active trips, including in the background when the app is closed or not in use, to share live trip progress with passengers and keep route updates accurate.

    Location data is transmitted securely to our servers and is used only to provide the services described above. Driver location during an active trip is shared with the passengers booked on that trip so they can track their ride. We do not sell your location data or use it for advertising. You can withdraw location permission at any time in your device settings; some features, such as live trip tracking, may not work without it.



  4. Use of Information

    We use your information to:

    • Provide and manage our transportation services.
    • Enable live trip tracking and share ride progress between drivers and passengers.
    • Process payments and transactions.
    • Communicate with you about your bookings and our services.
    • Improve our services and website.
    • Measure and improve our advertising on Facebook, Instagram and other Meta services.
    • Comply with legal obligations.


  5. Information Sharing

    We may share your information with:

    • Passengers on an active trip, who can see the driver's live location for that trip.
    • Service providers who assist us in operating our business.
    • Law enforcement or regulatory authorities if required by law.
    • Other third parties with your consent.

    We do not sell your personal information. We share limited app activity with Meta to measure and improve our advertising, as described in the Advertising and Measurement section below.



  6. Third-Party Services

    Our apps use a small number of third-party services to operate:

    • Paystack and Flutterwave: Process payments. Your card details are handled directly by these payment processors; we do not store full card numbers on our servers.
    • Google Sign-In: Lets you create a Keztrip account, or sign in to an existing one, using your Google account instead of a one-time code sent to your phone. Signing in this way shares your name, email address, and profile picture with us, as described in the Information Collection section above. If you already have a Keztrip account with the same verified email address, signing in with Google links to that account rather than creating a second one.
    • Firebase Cloud Messaging (Google): Delivers push notifications about your trips and bookings.
    • Google Maps: Displays maps and routes within the apps and website.
    • PostHog: Provides product analytics and session recordings that help us understand how the apps and our website are used and fix problems. Session recordings are made in the apps only, not on the website. They capture the screens you view and how you interact with them. Text you type and images are masked and not recorded. PostHog data is not shared with advertisers.
    • Meta (Facebook SDK and Meta Pixel): Measures how well our ads on Facebook, Instagram and other Meta services work, in the passenger app and on our website, as described in the Advertising and Measurement section below.

    Except for Meta, as described in the Advertising and Measurement section below, these providers process data only to provide their services to us, and we require them to protect your information to at least the same standard described in this policy.



  7. Advertising and Measurement

    We advertise Keztrip on Facebook, Instagram and other Meta services. To measure which ads lead to app installs and bookings, the Keztrip passenger app uses the Meta (Facebook) SDK. It sends Meta:

    • App installs and app opens.
    • Completed bookings, with the amount paid and a booking reference.
    • Basic device information, such as device model, operating system and app version.
    • Your device's advertising identifier, where permitted (see below).

    We do not send Meta your name, phone number, email address, precise location or payment card details. Meta handles this data under its own privacy policy. The Keztrip Driver app does not use the Meta SDK.

    Our website, keztrip.com, uses PostHog to understand how the site is used and the Meta Pixel to measure our ads. The Pixel tells Meta which pages you visit and whether you tapped a download or booking button. Each tool stores an identifier in your browser (a cookie or local storage) to recognise a return visit, and we also remember the campaign tags of the ad that brought you here for 30 days. When you open an app store link from our website, we pass along the campaign tags of the ad that brought you to the site, so the app can record which ad led to the install. The pages that open from a private link (a booking confirmation, a payment page, a live trip, a business invitation) do not load these tools at all. The booking search and checkout pages and referral invite pages do, but we do not record what you type into forms.

    Your choices:

    • iPhone: The app asks for your permission before sharing your advertising identifier (App Tracking Transparency). If you choose "Ask App Not to Track", it is not shared. You can change this at any time in Settings > Privacy & Security > Tracking.
    • Android: You can reset or delete your advertising ID in your device settings, usually under Settings > Google > Ads.
    • Facebook and Instagram: You can manage your ad preferences in your Facebook or Instagram settings.
    • Website: browser tracking protection, an ad blocker, or clearing site data for keztrip.com stops PostHog and the Meta Pixel on our website.


  8. Data Security

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.



  9. Data Retention and Deletion

    We retain your personal information only for as long as needed to provide our services and meet legal, accounting, or reporting obligations. You can request deletion of your account and associated data at any time at delete-account.keztrip.com. Deletion requests are confirmed within 7 business days and completed within 30 days, except where we are required by law to retain certain records.



  10. Your Rights

    You have the right to:

    • Access, update, or delete your personal information.
    • Object to or restrict the processing of your personal information.
    • Withdraw your consent at any time.


  11. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

  12. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at support@keztrip.com or +2348074064040.